Urban Plates mentioned that they need a transaction webhook event for when a membership renewal fails. These most often happen due to credit card issues with that renewal; such as expired CC or other CC related issues.

According to them, they want to be able to build flows to let the customer know, as well as knowing ourselves, when a membership of a customer fails to renew. Currently, there is no real visibility for this, and that the customer just realizes it when they go back into their account and find that they are no longer active members in the membership program.

They are looking into the possibility of this to be added to the Transactions Webhook that they already have and currently using. Since these renewals do send to this webhook, when one of them has an error or fail, they still send it to the webhook but with some information to tell that the order_id failed due to an error, then include the error information so they can properly know how to build flows to notify the guest. These errors do already exist in Lunchbox in the payments object.